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Trending Questions

We have created this help section because we know that shopping for furniture sometimes can be a daunting task and you may have some questions that come up. For example, you might be wondering the exact dimensions of the armchair you're interested in or how to measure a couch to make sure it will fit in your living room. And what about material and fabrics? Is it possible to purchase a bed in the upholstery of the color you want? That's where online chat comes in providing a convenient way to get help from a knowledgeable support specialist. Whether you're looking for help choosing the best payment option, have questions about the fast ordering process or return policy, our team of experts is always on hand to answer your questions. The support team will explain how to pay for your order, how to return an item, how to track your order, and resolve any issues with your order. Don't hesitate to contact us with any questions via online chat, phone, or email. We are always here to help you.

Shipping

  • How long does shipping take?

    Shipping takes within 3-5 business days as all of the items are coming directly from the factory. Tracking number will be emailed to you once the order ships out.

  • What shipping methods do you offer?

    We are using UPS ground within continental USA and USPS for islands and International orders.

  • Will I have to pay any taxes or customs duties?

    It depends on the destination. All duties and taxes are to be paid on customs, when the package will reach the border. All international orders are subject for duties & taxes, which is the responsibility of the consumer.

  • Do you ship internationally?

    We ship internationally on all brands and furniture models purchased through domesca.com. International deliveries usually require a bigger amount of time than deliveries within the United States. All International Shipments will be sent with duties and taxes to be paid by the recipient. Duties will be assessed by the importing country based on current laws governing imports.

  • Should I be worried if USPS tracking hasn't updated in 3 days?

    No worries! It is required that packages with tracking numbers be scanned at every stop along the way from origin to destination, these scans are sometimes missed or skipped. There are a variety of reasons this might happen, but there is no need to start worrying yet.

Returns & Exchanges

  • Can I get a refund if I return the ordered piece of furniture?

    You are free to contact us within 24-48 hours since order was placed to proceed with cancellation.

  • How do I cancel my order?

    You are free to contact us within 24-48 hours since order was placed to proceed with cancellation.

  • What is your return policy?

    Please click HERE to read our Return Policy.

  • When will I get my refund?

    Cancellations - refund is issued within 24-48 hours since cancellation was requested. Returned - as soon as the item is returned back and inspected, refund will be issued in 24-48 hours.

Payment

  • What payment methods can I use to place my order?

    We have plenty payment options on our website: Credit/Debit Card, Pay Pal, Google pay, Klarna, Afterpay, Affirm.

  • Do you have a way to split payments?

    We have an option of Pay Pal PAY IN 4 (for the orders within the US).